Shipping and returns

Shipping your package:

Packages are generally dispatched during the day, either after receipt of payment if you are a new customer, or upon simple validation in your customer account if you are a regular professional with us. They are generally shipped by CIBLEX with a tracking number and delivered against signature. Packages can also be sent by Géodis, La Poste, or Mondial Relay and delivered against signature. Please contact us before choosing these delivery methods.

Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

Box sizes are appropriate and your items are properly protected.